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messo
ubw newbie
Joined: Jun 29, 2005
Location: Randers, Denmark
Posts: 11
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| Posted: Wed Nov 01, 2006 9:44 am |
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Yesterday, when I was updating my artist profile (Savium) something happened, I don't know if I accidently clicked on something I shouldn't have, but now when I try to log in I just get a page like the one on the picture below
(click to see big)
What happened? And how do I fix it? |
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minusme
Site Admin
Joined: Jan 25, 2004
Location: New York
Posts: 3647
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| Posted: Wed Nov 01, 2006 6:53 pm |
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Sorry for the problem messo.
I have corrected the issue, but let me know if it happens again.
Ron |
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messo
ubw newbie
Joined: Jun 29, 2005
Location: Randers, Denmark
Posts: 11
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| Posted: Thu Nov 02, 2006 4:12 am |
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Thank you very much, works perfectly now  |
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Spectrum
ubw newbie
Joined: Nov 22, 2006
Posts: 5
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| Posted: Wed Nov 22, 2006 10:29 pm |
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I'm having this problem as well (this is the second time). It seems like it happens every time I upload a song. What is causing the problem?
Band #8790 |
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minusme
Site Admin
Joined: Jan 25, 2004
Location: New York
Posts: 3647
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| Posted: Thu Nov 23, 2006 7:01 am |
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Spectrum,
I think it has something to do with modifying your profile in the page manager. I'm looking into the bug, but it has been tough to find the root cause. I hope to have this fixed before the end of the weekend.
I fixed your immediate problem. If it happens again, just let me know...
Thanks,
Ron |
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Spectrum
ubw newbie
Joined: Nov 22, 2006
Posts: 5
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| Posted: Sun Dec 10, 2006 12:41 am |
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Sorry to bother, its down again…  |
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minusme
Site Admin
Joined: Jan 25, 2004
Location: New York
Posts: 3647
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| Posted: Sun Dec 10, 2006 11:08 am |
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I got it fixed spectrum.
Can you tell me what artist info you were changing/modifying the last time you logged in? I'm still trying to figure out what's causing the problem.
Thanks,
Ron |
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Spectrum
ubw newbie
Joined: Nov 22, 2006
Posts: 5
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| Posted: Sun Dec 10, 2006 6:14 pm |
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It appears that it has happened shortly after uploading a new song. All three times I remember watching the song on the ‘new song chart’ and then having it completely disappear 2-3 hours after upload. I do not recall changing anything else other then adjusting my bio once. I also have very bad luck with computers so it may just be that.  |
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Spectrum
ubw newbie
Joined: Nov 22, 2006
Posts: 5
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| Posted: Tue Dec 12, 2006 11:40 pm |
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I’m just realizing now that the problem may not be entirely fixed… I have access to my artist administration page but I cannot change anything in it. For example if I attempt to change any of my band info (like the bio) I get “Error – that band name already exists choose another”. If I try to edit a song I get “invalid song_id”. I’m not sure if these problems are related? |
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minusme
Site Admin
Joined: Jan 25, 2004
Location: New York
Posts: 3647
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| Posted: Wed Dec 13, 2006 11:46 pm |
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Spectrum,
I just tested all the setting on your page and don't see any issues.
Can you delete all your cookies and cache and give it a try again. Let me know if you're still having problems.
Thanks,
Ron |
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Spectrum
ubw newbie
Joined: Nov 22, 2006
Posts: 5
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| Posted: Thu Dec 14, 2006 12:03 am |
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Thanks for trying. I have deleted cookies etc, restarted, adjusted firewall and so on but the problem persists… It’s very probable that the problem is on my side, I will have my computer buddies take a look. |
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minusme
Site Admin
Joined: Jan 25, 2004
Location: New York
Posts: 3647
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| Posted: Thu Dec 14, 2006 6:56 am |
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Sorry for the hassle. I just tested editing your band bio and all was ok, but when I try to edit one of your uploaded songs I'm getting some weird errors.
Let me play with this one some more...
Ron |
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