My account now says it is on a "free quota", but I

 Music Forums Bugs, Questions, & Technical Help My account now says it is on a "free quota", but I  
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jcloth
ubw newbie
ubw newbie



Joined: Apr 25, 2009

Posts: 16

Posted: Tue Oct 27, 2009 8:30 am Reply with quote

Hi - because I wanted to change my band name from "Escape Aid" to "Alarms", I sent a message requesting the former account to be erased, indicating that I would be starting a new, paid-for account.

I went ahead and set up a new account for "Alarms", paying for a 1 month basic plan on 16th Oct. But now I can't upload any more songs, and my account is claiming to be on a "free quota". This isn't the case. I would really appreciate it if this could be sorted out.

It seems that maybe "Escape Aid" and "Alarms" have been merged in some way, as now my previous Escape Aid username and password lead to the "Alarms" page. Anyway, like I said, it would be great if "Escape Aid" could be deleted altogether, and "Alarms" be recognised as a paid-for account.

Thank you Smile
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minusme
Site Admin



Joined: Jan 25, 2004
Location: New York
Posts: 3761

Posted: Tue Oct 27, 2009 3:01 pm Reply with quote

Hi jcloth, we will get this fixed asap.

Ron
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minusmetoo
moderator



Joined: Aug 09, 2004
Location: New York
Posts: 209

Posted: Thu Oct 29, 2009 11:50 am Reply with quote

All fixed. Sorry for the inconvenience.
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